Terms of sale

TERMS OF SALE

Last updated: August 2026

These Terms of Sale govern the purchase of products from Axa Jewelry via our online store. By placing an order with us, you agree to be bound by these terms. Please read them carefully before making a purchase.

1. Ordering and Contract Formation

  • Eligibility: To make a purchase, you must be a legally capable consumer or authorized business representative, provide valid contact and payment details, and have a valid delivery address.
  • Order Acceptance: When you place an order, you will receive an order confirmation email. The sales contract between you and Axa Jewelry is officially concluded once we process and dispatch your order. We reserve the right to refuse or cancel any order due to suspected fraud, pricing errors, or stock unavailability.

2. Pricing and Payments

  • Prices: All prices displayed on our store are stated in the applicable currency and include applicable taxes where required by law, but exclude shipping fees unless stated otherwise.
  • Payment Methods: We accept major secure payment methods supported at checkout. Payment must be successfully processed and cleared in full before your order is prepared for shipment.

3. Shipping and Delivery

  • Processing and Delivery Times: We require up to 5 days to process and dispatch orders. Standard shipping takes approximately 15 days for orders under $400 USD, while express shipping takes 7–10 days for orders of $400 USD or more.
  • Insurance and Risk: Every piece of jewelry is fully insured during transit against loss or damage up to the point of delivery. Risk of loss or damage passes to you upon physical receipt of the items.

4. Returns, Exchanges, and Refunds

  • Returns and Exchanges: You have a 30-day window from the delivery date to request a return or exchange. Items must be unworn, in their original condition, and in their original packaging with all tags attached.
  • Exclusions: Earrings and custom-made or personalized items are non-refundable and non-exchangeable (unless faulty or damaged upon arrival) due to hygiene and custom specifications.
  • Fees: Specific handling fees apply to returns and exchanges as outlined in our Return Policy, and can be initiated by contacting us at jewelryaxa@gmail.com.

5. Faulty or Damaged Goods

  • We stand by the quality of our jewelry. If you receive a faulty, damaged, or incorrect item, please notify us immediately at jewelryaxa@gmail.com with photographic evidence. We will guide you through the claims, replacement, or refund process in accordance with applicable consumer protection standards.

6. Governing Law

  • These Terms of Sale and any separate agreements whereby we provide you services shall be governed by and construed in accordance with applicable legal regulations.